Group Training Programmes
Carmel has long experience of successfully delivering training programmes supporting learners at all levels from managers to business owners and from employees to people seeking employment. She is committed to contributing to the development challenges faced by organisations and individuals in this challenging Covid-19 environment. Carmel’s focus is to offer positive business outcomes and rewarding individual learning experiences.
Carmel’s training programmes are designed to increase proficiency and competency in personal and business development skills.
CarmelOKeeffe.com offers the following training programmes:
- Management and Team Development
- Career Development
- Personal Effectiveness
- Return to Work Workshops
- Customer Service Training
Managing High Performance Teams
Designed for managers who want to understand team dynamics and how to build and manage a collaborative, high performance and engaged team.
In order for team members to be happy and productive, it is essential to play to their strengths. According to a Gallup survey, employees are 61% more engaged if their managers focuses on their strengths. In addition, people feel better doing tasks that they are good at and, most importantly, they perform better.
This high impact one-day workshop focuses on developing skills and abilities to encourage high levels of performance and engagement from your team. It will explore in detail what makes a team, how to build a high performance team, how to structure work in teams in developing a common purpose, confidence, pride and a collaborative spirit.
Career Development
- Enhancement of existing skills
- Considerations when working remotely
- Elements of effective time-management/planning, prioritizing, self-awareness, engagement with others
- How to develop and adhere to a Personal Plan of Action (PPOA)
- Career planning and progression for organisations
- Effective communications in the workplace
- Competency Based Interview Skills Training including Presentation Skills Training
- CV Design and Development
These training workshops will help participants to explore their current skills and abilities and will support them in identifying those required to progress internally as opportunities begin to arise in their companies. It will give the opportunity for participants to identify their transferable skills, key strengths and areas requiring attention for support. The workshop also includes setting realistic and achievable personal and professional goals.
Interview practice will cover competency based interview training in groups using pre-set interview questions.
Personal Effectiveness
- Professional Presentation Skills
- Time Management
- Influencing Skills
- Communicating with Impact
Return to Work Training
- Personal Development
- Confidence Building
- Personal Brand
- Communication
- Personal Presentation (Dress for Success at interview and at work) CV Building
- Interview Skills
- Training (including Zoom/Telephone/Face-to-Face) Networking
Delivery method:
- ZOOM
- You will only need a PC/laptop/smart phone or tablet to participate
- This interactive training experience enables you to connect remotely in an online environment
- Individual Coaching/Mentoring online on a one-to-one basis following the group sessions will be available by appointment to suit your schedule.
- Carmel will ensure you will have expert assistance providing you with practical, focused knowledge to help you survive and thrive throughout the current restrictions and in the future when this crisis is over.
Customer Service Training
Excellence in customer service does not come easily. It needs to be carefully defined, planned and managed. This training will provide you with a thorough understanding of the principles and practices of customer care and why it matters to be customer focused. You will be taken through the actions to ensure a positive customer experience environment. You will have a set of tools and techniques at the end of the one-day workshop to deliver top class customer service.
Delivery method:
- ZOOM
- Formal tuition
- Group Work
- Individual practice exercises
8 Health Tips During Lockdown 3.0
So what I would say is why don’t you invest in your health this year? You won’t regret it.
Setting Goals
Goal setting is mostly about identifying what you want to achieve and how. A well-defined goal motivates and energises. It inspires you, challenges you and pushes you to grow.
Boundaries and Boundary Setting
It is important to have clear boundaries in all areas of your life, but it is crucial in the home environment if you are working remotely.